Daneshfar , Najmeh, Mehdi Rouholamini, Azadeh Kiapour, and Shiba Masoumi. “Development of a Customer-Oriented Knowledge Management Model and Its Impact on Service Innovation With the Moderating Role of Evaluation and Feedback”. Future of Work and Digital Management Journal (March 1, 2027): 1–19. Accessed August 27, 2026. https://www.journalfwdmj.com/index.php/fwdmj/article/view/334.