Future of Work and Digital Management Journal 3 Serial Number 8 2025 06 25 Designing a Qualitative Model of Citizen Participation to Improve the Quality of Healthcare Services (Case Study: Zabol Hospitals) Designing a Qualitative Model of Citizen Participation to Improve the Quality of Healthcare Services (Case Study: Zabol Hospitals) 1 12 EN Journal Article 2025 02 22 <table> <tbody> <tr> <td> <p>Citizen participation in the healthcare sector, particularly in improving the quality of medical services, plays a highly significant role. This participation not only contributes to enhancing service quality but also leads to increased patient satisfaction, transparency within the healthcare system, and greater accountability among officials. The purpose of this research was to design a qualitative model of citizen participation aimed at improving the quality of services delivered in the healthcare domain. This study is applied in terms of purpose and descriptive–survey in terms of data collection, conducted in the field. The statistical population included hospital managers, healthcare and treatment specialists, physicians, paramedics, and faculty members of Zabol University of Medical Sciences. In total, 56 individuals were selected for the qualitative sample. The required information was obtained through interviews in order to identify the effective criteria for citizen participation in healthcare services, and then extracted for analysis. The results indicated six main criteria: altruistic participation; investment-based participation; organizational and institutional participation; participation through feedback and hospital service performance; participation through hospital suggestion systems; and participation through legal supervision of citizen involvement in healthcare. Altogether, these dimensions reveal that citizen participation can only lead to improved quality of healthcare services if it is simultaneously strengthened at the individual and altruistic level, supported through investment and organizational mechanisms, integrated into decision-making via authentic feedback and suggestions, and institutionalized through legal and supervisory frameworks. In other words, each of these criteria together construct a comprehensive model of citizen participation that can pave the way for a sustainable and effective enhancement of the healthcare system.</p> </td> </tr> </tbody> </table> <p> </p> https://www.journalfwdmj.com/index.php/fwdmj/article/download/128/119