Future of Work and Digital Management Journal 4 Serial Number 12 2026 03 01 Designing a Transparency-Based Social Responsibility Model with Emphasis on the Digital Media Ecosystem (Case Study: Resalat Qard al-Hasan Bank) Designing a Transparency-Based Social Responsibility Model with Emphasis on the Digital Media Ecosystem (Case Study: Resalat Qard al-Hasan Bank) 1 17 EN Journal Article 2025 10 22 <p>Corporate social responsibility is recognized as a key factor in branding and strengthening public trust. This study was conducted with the aim of identifying the components of transparency-based social responsibility within the digital ecosystem of Resalat Qard al-Hasan Bank. With the expansion of digital platforms, transparency in reporting and digital interactions has become a fundamental challenge for financial institutions. This study employed a quantitative, applied, and survey-based research design. The conceptual model was developed based on a literature review and directed content analysis. Data were collected using a researcher-developed questionnaire, whose validity was confirmed through construct validity and whose reliability was verified using Cronbach’s alpha (0.82). Data analysis was performed using structural equation modeling in AMOS software and a one-sample mean test in SPSS. The statistical population consisted of managers and experts of Resalat Qard al-Hasan Bank. A random sample of 265 participants was selected. The main instrument was a researcher-developed questionnaire designed based on components identified from the literature and included nine main components. Data analysis was conducted using structural equation modeling (second-order factor analysis) and a one-sample mean test. Model fit indices (CMIN/df = 2.34, RMSEA = 0.063) indicated an acceptable model fit. The main identified components included transparency in digital reporting, digital interaction and communication with stakeholders, transparency in digital banking processes, data protection and customer privacy, digital education and empowerment of customers, transparency of sustainability and social responsibility in digital products, use of emerging technologies for transparency, monitoring and evaluation of digital social responsibility, and digital social and ethical responsibilities. The results showed that transparency in digital reporting and banking processes are strengths of Resalat Qard al-Hasan Bank, whereas transparency in sustainability-related social responsibility demonstrates a relative weakness. Other components exhibited moderate performance. This framework can contribute to improving trust and brand image.</p> <p> </p> https://www.journalfwdmj.com/index.php/fwdmj/article/download/216/314