Future of Work and Digital Management Journal In Press 2027 07 01 A Systematic Review of the Roles of Knowledge Management in the Public Sector: Synthesis and Future Directions A Systematic Review of the Roles of Knowledge Management in the Public Sector: Synthesis and Future Directions 1 21 EN Journal Article 2026 04 08 <table> <tbody> <tr> <td> <p>The primary objective of this study was to examine and synthesize the role of knowledge management in the public sector. Using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) framework, this study evaluated the role of knowledge management in public-sector organizations by analyzing 33 selected articles published in journals indexed in the Web of Science Core Collection. The findings indicated that researchers employed diverse methodologies and applied a range of theoretical perspectives in this field. Furthermore, the publication trend during the period under review demonstrated a gradual and continuous increase in studies addressing knowledge management in the public sector, with researchers adopting a variety of research methodologies. This systematic review identified three principal themes in knowledge management research: first, knowledge management aimed at organizational improvement; second, knowledge management intended to enhance citizen satisfaction; and third, knowledge management directed toward the management of collaborative innovation. These three themes constitute the central focus of research conducted in this field.</p> </td> </tr> </tbody> </table> https://www.journalfwdmj.com/index.php/fwdmj/article/download/309/313