The Mediating Role of Occupational Well-Being in the Relationship Between Emotional Intelligence and Work Engagement Among Hotel Employees
Keywords:
occupational well-being, work engagement, emotional intelligenceAbstract
The present study aimed to investigate the mediating role of occupational well-being in the relationship between emotional intelligence and work engagement among hotel employees. The research method was descriptive-correlational. The statistical population consisted of all employees of selected hotels in the city of Mashhad in 2026. The sampling method was convenience sampling, and based on the inclusion criteria, 175 participants were selected. In determining the sample size, considering the total number of questionnaire items, which amounted to 11 items, a sample size of approximately 165 participants was considered appropriate. To increase the accuracy of the findings and compensate for the possibility of sample attrition, 200 questionnaires were distributed among employees within the statistical population. Ultimately, 175 valid questionnaires were included in the statistical analysis process. The measurement instruments included the standardized Employee Well-Being Questionnaire developed by Zheng et al. (2015), the Emotional Intelligence Questionnaire developed by Siberia Schering (1996), and the Job Involvement (Work Engagement) Questionnaire developed by Thomas Lodahl and Kejner (1965). Data analysis was conducted using path analysis through the PROCESS macro, SPSS version 25, and AMOS software. The results indicated that emotional intelligence had a significant direct effect on work engagement (b = 0.62, t = 9.25, p < .001). Furthermore, occupational well-being had a significant direct effect on work engagement (b = -0.49, t = -9.66, p < .001). In addition, emotional intelligence had a significant direct effect on occupational well-being (b = 0.28, t = 3.44, p < .001). Finally, emotional intelligence had a significant indirect effect on work engagement through occupational well-being (b = 0.14, t = 3.27, p < .001). Based on the findings, it can be concluded that emotional intelligence has a significant direct relationship with work engagement, and occupational well-being strengthens this relationship as a mediating variable. Therefore, psychological interventions focused on emotional intelligence may contribute to improving employee productivity.
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Copyright (c) 2026 Amirhossein Moslemi, Abulqasem Pyadeh-Kohsar, Hassan Abdi (Author)
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